CHANGING AN ITEM
PRO CYCLING Slovakia gives you and extra 60 days for changing purchased item to another item from our e-shop.
All goods must be unused or unworn in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our 60 day exchange policy, which are detailed below (unless faulty or not as described):
- Nutritional products or those with a best before date must be returned within 14 days
- Any customised/personalised items such as frame builts cannot be returned
- Gift vouchers
- Products received over 60 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory condition
- Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
- Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns policy.
Purchased items can be exchanged for any items from our portfolio, which are currently on stock.
The delivery costs for exchanged items are covered by procycling.sk only for items delivered to address in Slovakia and the delivery costs are covered only for one exchange.
The delivery costs for exchanged items outside Slovakia are covered by the customer. We replace only to addresses within European Union.
Customer can select exchanged item (or items) in value similar or bigger than original item. The money difference will be afterwards charged to the customer.
If you wish to exchange the unwanted items,feel free to contact us on eshop@procycling.sk – in slovak or english language.
Returning an item
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns policy. Please note if you return items which are outside our Returns policy we will be unable to process a full refund. We will contact you in such circumstances
In case of refunds- all refunds will be issued to the original payment method on the order within 14 days of receipt at our warehouse or once the item has been checked by one of our specialists.
This does not affect your statutory rights.
If you wish to return unwanted items to us or you have any warranty issue feel free to contact us on eshop@procycling.sk – in slovak or english language.